Terms of Service

MDF Superstore
Website: https://mdfsuperstore.com
Email: info@mdfsuperstore.com

These Terms of Service apply to the use of our website and the purchase of products from MDF Superstore. By visiting our website or placing an order, you agree to these terms.

1. About Us

MDF Superstore supplies MDF products including skirting boards, architraves, window boards, panelling kits, shaker doors and other related mouldings and materials.

Throughout these terms, “we”, “us” and “our” refers to MDF Superstore. “You” and “your” refers to the customer or website user.

2. Use of Our Website

You agree to use our website lawfully and responsibly.

You must not:

• Use our website for fraudulent or illegal purposes
• Attempt to damage, disrupt or interfere with the website
• Copy or misuse our website content, images, branding or product information without permission
• Provide false or misleading information when placing an order

We may refuse access to our website or cancel orders if we believe these terms have been breached.

3. Product Information

We aim to ensure that all product descriptions, images, measurements, prices and availability are accurate. However, small variations may occur.

Product images are for illustration purposes only. Colour, finish, grain, texture and appearance may vary slightly depending on screen settings, lighting, material batches and manufacturing processes.

MDF products may have minor tolerances in size, thickness, finish or profile due to the nature of the material and production process.

4. Orders

When you place an order through our website, you are making an offer to buy the products in your basket.

Your order is accepted once we confirm it by email or begin processing it. We reserve the right to refuse or cancel an order for reasons including:

• Product unavailable
• Pricing or listing error
• Incorrect customer details
• Suspected fraud
• Delivery restrictions
• Payment issues

If we cancel an order after payment has been taken, we will refund you for the cancelled items.

5. Prices and Payment

All prices are shown in GBP unless stated otherwise.

We reserve the right to change prices at any time. Price changes will not affect orders that have already been accepted.

Payment must be made in full at the time of ordering unless otherwise agreed. Payments are processed securely through our approved payment providers.

6. Delivery

We aim to dispatch and deliver orders within the estimated times shown on our website or provided after purchase.

Delivery times are estimates only and are not guaranteed unless specifically agreed in writing.

You are responsible for providing the correct delivery address and contact details. We are not responsible for delays or failed deliveries caused by incorrect information.

Large or long-length products may require special delivery arrangements. Please ensure someone is available to receive and check the goods on delivery.

7. Checking Goods on Delivery

You should inspect your order as soon as possible after delivery.

If goods arrive damaged, missing or incorrect, you must contact us as soon as possible at:

info@mdfsuperstore.com

Please include your order number, photos of the issue and details of the problem.

We may not be able to accept claims for damage or missing items if reported too late after delivery.

8. Returns and Cancellations

Your return rights may depend on whether the item is standard stock, made to order, cut to size, customised or specially manufactured.

Standard unused products may be returned in accordance with our returns policy, provided they are in their original condition and packaging.

Made-to-order, cut-to-size, personalised or custom products may not be eligible for cancellation or return unless faulty, damaged or incorrectly supplied.

You are responsible for return delivery costs unless the item is faulty or we have made an error.

9. Faulty or Damaged Products

If a product is faulty, damaged or not as described, please contact us with evidence of the issue.

Where appropriate, we may offer:

• Replacement
• Repair
• Refund
• Partial refund

We reserve the right to inspect the product before agreeing to a remedy.

10. Product Use and Installation

It is your responsibility to ensure the products are suitable for your intended use before ordering and installation.

MDF products should be stored and fitted correctly, away from excessive moisture, water exposure or unsuitable conditions unless specifically stated as moisture-resistant.

We are not responsible for issues caused by incorrect storage, handling, cutting, fitting, decorating, installation or misuse.

Once a product has been cut, fitted, painted, altered or installed, we may not be able to accept a return unless the product is proven to be faulty.

11. Measurements and Custom Orders

For custom, cut-to-size or made-to-order products, you are responsible for providing accurate measurements and specifications.

We are not responsible for errors caused by incorrect measurements supplied by you.

Please check all sizes carefully before placing your order.

12. Availability

All products are subject to availability.

If an item is out of stock after you place an order, we will contact you to offer an alternative, wait for restock, or provide a refund.

13. Website Content and Intellectual Property

All website content, including text, images, logos, graphics, product descriptions and branding, belongs to MDF Superstore or is used with permission.

You must not copy, reproduce, distribute or use our content for commercial purposes without written permission.

14. Limitation of Liability

We are not responsible for indirect, consequential or business losses, including loss of profit, loss of revenue, loss of opportunity or delays caused by events outside our control.

Nothing in these terms limits your statutory rights or excludes liability where it would be unlawful to do so.

15. Events Outside Our Control

We are not responsible for delays or failure to perform caused by events outside our reasonable control, including:

• Courier delays
• Severe weather
• Supplier delays
• Strikes or industrial action
• Fire, flood or other emergencies
• System failures
• Government restrictions

16. Privacy

Your personal information is handled in accordance with our Privacy Policy.

Please read our Privacy Policy for details about how we collect, use and protect your information.

17. Changes to These Terms

We may update these Terms of Service from time to time. Any changes will be posted on this page.

The version in place at the time of your order will apply to that order.

18. Governing Law

These terms are governed by the laws of England and Wales.

Any disputes will be dealt with by the courts of England and Wales.

19. Contact Us

If you have any questions about these Terms of Service, please contact us:

MDF Superstore
Website: https://mdfsuperstore.com
Email: info@mdfsuperstore.com

Last updated: 18 May 2026