Shipping policy
Shipping Policy
MDF Superstore
Website: https://mdfsuperstore.com
Email: info@mdfsuperstore.com
This Shipping Policy explains how we process, dispatch and deliver orders placed through our website.
1. Order Processing
Once your order has been placed, we will begin processing it as soon as possible.
Order processing times may vary depending on product availability, order size, custom requirements, and whether items need to be cut, machined, primed or specially prepared.
If there are any delays or issues with your order, we will contact you using the details provided at checkout.
2. Delivery Areas
We currently deliver to addresses within the United Kingdom, unless otherwise stated on our website or agreed with us directly.
Some remote areas, islands, highlands or restricted delivery locations may take longer or may require an additional delivery charge.
3. Delivery Costs
Delivery costs are calculated at checkout where applicable.
We may offer free delivery on qualifying orders, such as orders over a stated order value. Any free delivery offer will be shown on our website and may be subject to change.
For large, heavy, long-length or bulk orders, delivery charges may vary depending on the size, weight and delivery location.
4. Delivery Times
Estimated delivery times will depend on the products ordered and the delivery method available.
Delivery times are estimates only and are not guaranteed unless confirmed by us in writing.
Delays may occur due to courier issues, busy periods, stock availability, manufacturing times, weather conditions, or circumstances outside our control.
5. Large and Long-Length Items
Some MDF products, such as skirting boards, architraves, window boards, door linings and other long-length items, may require specialist handling or courier services.
Please make sure that:
- The delivery address is accessible for the courier
- Someone is available to receive the order
- There is enough space to safely unload and store the goods
- Any access restrictions are made clear before dispatch
We are not responsible for failed deliveries caused by restricted access, incorrect details, or nobody being available to accept the order.
6. Receiving Your Delivery
Please check your order carefully when it arrives.
You should inspect the packaging and goods for any signs of damage before accepting the delivery where possible.
If your order arrives damaged, missing items, or incorrect, please contact us as soon as possible at:
Please include:
- Your order number
- Photos of the packaging
- Photos of the damaged or incorrect items
- A clear description of the issue
This helps us resolve the problem quickly.
7. Damaged Goods
If goods are damaged in transit, you must notify us as soon as possible after delivery.
Please do not install, cut, paint, alter or dispose of damaged goods before contacting us, as this may affect our ability to resolve the issue.
Depending on the situation, we may offer a replacement, refund, partial refund or other suitable solution.
8. Missing or Incorrect Items
If any items are missing or you receive the wrong product, please contact us as soon as possible.
We will review the order and arrange a suitable solution where appropriate.
9. Failed Deliveries
If a delivery fails because incorrect details were provided, nobody was available to receive the order, or access was not possible, additional delivery charges may apply.
If goods are returned to us by the courier, we may need to charge for redelivery.
10. Collection
If collection is available, this will be shown on our website or agreed with us directly.
You must wait until we confirm your order is ready before arriving to collect.
Please bring your order confirmation when collecting.
11. Split Deliveries
Where an order contains multiple items, we may dispatch items separately depending on stock, size, courier requirements or production times.
You will not be charged extra for split deliveries unless agreed in advance.
12. Custom, Cut-to-Size and Made-to-Order Products
Custom, cut-to-size, machined or made-to-order products may take longer to prepare and dispatch.
Delivery estimates for these items may vary depending on workload, material availability and order complexity.
13. Delivery Address
You are responsible for providing the correct delivery address, contact name, telephone number and email address.
Please check your details carefully before completing your order.
We are not responsible for delays, failed deliveries or losses caused by incorrect or incomplete delivery information.
14. Contact Us
If you have any questions about delivery or shipping, please contact us:
MDF Superstore
Website: https://mdfsuperstore.com
Email: info@mdfsuperstore.com
Last updated: 18 May 2026